Refund and Returns Policy
Effective Date: November 30, 2024
At ZenBliss, we want you to be delighted with every purchase. However, if for any reason you are not fully satisfied with your item, we offer a comprehensive refund and returns policy designed to ensure that your experience is as seamless and satisfactory as possible.
Eligibility for Returns
- Return Window: Returns are accepted within 30 days from the date of delivery.
- Condition of Items: Items must be returned in unused, unworn condition with all original packaging, tags, and labels attached. The product must be in its original, unaltered state.
- Non-returnable Items: Certain items, such as custom-made or personalized products, are not eligible for return.
- Proof of Purchase: Please retain your order confirmation email or receipt as proof of purchase.
How to Return an Item
To initiate a return:
- Contact Us: Reach out to us at info@zenbliss.site or (770) 567-3485 with your order number and the reason for return.
- Return Authorization: We will issue a return authorization (RA) and provide you with the necessary instructions.
- Ship the Item: Pack the item securely, using the original packaging if possible, and ship it back to us.
- Return Address: ZenBliss, 11325 19th Hwy N, Zebulon, Georgia (GA), 30295.
Refund Process
- Refund Method: Once the returned item is received and inspected, we will issue a refund to your original payment method within 7-10 business days.
- Return Shipping Costs: Unless the return is due to a defective or incorrect item, customers will be responsible for the return shipping costs.
- Restocking Fee: In some cases, a small restocking fee may apply.
If you have any questions about the return process, feel free to contact us. We’re here to assist you!